Shipping Policy

 

ORDER PROCESSING:

Please allow 24-48 hours to process your order. Expect an email within those times confirming your order is on the way! If there are any delays with order fulfillment or shipping we will do our best to reach out and let you know.

FLAT RATE SHIPPING:

Orders are generally shipped within 4 to 27 days depending on our supplier's sourcing location. As an international sourcing company, we using multiple delivery carriers to bring your products to your front door. Flat rate shipping fees are added into our pricing strategy and taken out of our profit margins. This gives you, the customer worry free shipping - free of cost. This applies to orders shipping to all Continental US locations. Optional: We do not ship outside of the US at this time.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping on The Pine & Clay Collective is free of charge. This allows us to maximize the most efficient shipping method with our trusted carriers. 

 broader delivery timelines (e.g. 8 to 20 days) for shipping since expectations can vary greatly depending on the destination.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at pineandclaycollective @gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at pineandclaycollective@gmail.com